Discover more in our FAQ
Browse our most common questions about orders, shipping, and our products.
General Questions
Do you offer fragrance recommendations?
Do you offer fragrance recommendations?
Yes. Our team is happy to suggest perfumes based on your preferences - just reach out via our Contact Form or social media: Facebook, Instagram, TikTok, YouTube
Do I receive a little gift with my order?
Do I receive a little gift with my order?
Yes! Every purchase of a full-size bottle comes with 1–2 complimentary samples. It’s our way of helping you discover new fragrances while enjoying your chosen scent.
Are your fragrances authentic?
Are your fragrances authentic?
Yes. We only sell 100% authentic perfumes sourced from authorized distributors and trusted retailers.
What is a perfume sample?
What is a perfume sample?
A smaller amount of a fragrance, carefully filled into a vial or spray bottle, allowing you to try the scent before purchasing a full bottle.
How do you prepare the samples?
How do you prepare the samples?
Each sample is filled from the original full-size bottle into a clean, sterile vial, then labeled and packed by hand in our Berlin workspace.
How many sprays are in 3ml samples?
How many sprays are in 3ml samples?
On average, about 30 sprays - perfect for testing the fragrance in different settings and over several days.
Shipping, Delivery & Tracking
How long does shipping take?
How long does shipping take?
Delivery times depend on your region:
- Germany: 1–3 business days
- EU: 2–5 business days
- Rest of world: varies by destination
Free shipping applies from €70 (Germany), €150 (EU), and €300 (international).
When do you ship orders?
When do you ship orders?
Orders placed before 16:00 CET are shipped the same day. Over 90% of parcels leave our warehouse on the day of purchase.
How do I track my order?
How do I track my order?
Once your parcel is dispatched, you’ll receive a tracking number by email. You can follow your shipment via the courier’s tracking portal.
What if my package is delayed or missing?
What if my package is delayed or missing?
Contact us via the chat widget ("Chat”) or email. We’ll investigate and resolve the issue quickly.
Can I return or exchange my order?
Can I return or exchange my order?
For hygiene reasons, we cannot accept returns of opened perfumes. Unopened full bottles can be returned within 14 days — please contact us for details.
